Refund and Cancellation Policy

Project deposits are refundable until the first revision round is delivered. After that milestone, payments are applied to completed and reserved work as described in the signed service agreement.

The deposit schedules the project and reserves development time. Once the first revision round is delivered, the deposit is applied to completed and reserved work.

• Before first revision round: Full deposit refund available.
• After first revision round, before launch: Payments are applied to completed work. If you cancel, you receive all completed work to date and are billed for work completed beyond the deposit.
• After launch: The final balance has been paid. The 30-day warranty covers bugs caused by the build. Post-launch cancellation of care plans is covered separately below.

If you cancel a project:

• Before the first revision round: Your deposit is refunded in full through the original payment method.
• After the first revision round: You receive all completed work to date. You are billed for work completed beyond the deposit at the agreed hourly rate. Any remaining balance of your deposit is returned.
• Monthly care plans: Cancel before the next billing period. You keep access through the end of the current paid period. No penalties, no notice required.

If Bradley F. Matera cancels a project for any reason (including illness, capacity, or scope disagreement):

• Any paid deposit is refunded in full.
• All completed work is transferred to you at no charge.
• No additional billing occurs.

• Monthly care plans are billed in advance and may be cancelled before the next billing period.
• Cancellation takes effect at the end of the current paid period.
• No penalties, no notice period required.
• If you cancel and later rejoin, current pricing applies at the time of rejoining.

If you are charged twice for the same product or service due to a processing error, contact bradmatera@gmail.com with the transaction details. The duplicate charge will be refunded through the original payment method once verified.

• If a payment fails, you will be notified and given the opportunity to retry.
• If a payment is reversed (chargeback) without contacting Bradley first, access to purchased products and ongoing services may be suspended pending resolution.
• If you believe a charge is incorrect, contact bradmatera@gmail.com before initiating a chargeback. Most issues can be resolved directly and faster.

Any approved refund is returned through the original payment method.

• Stripe payments are refunded through Stripe.
• PayPal payments are refunded through PayPal.
• Zelle payments are refunded by check or bank transfer, as Zelle does not support direct refunds.
• Refunds are typically processed within 5-10 business days of approval, depending on the payment processor and your bank.

If a digital product purchased through the store is defective, inaccessible, or duplicated:

• Contact bradmatera@gmail.com with your order number and a description of the problem.
• If the product cannot be delivered or is materially defective, a replacement or refund will be provided.
• If you already downloaded and used the product successfully, a refund is not available unless the product is materially defective.
• See the Digital Product License for product-specific terms.

Nothing in this policy limits rights that cannot legally be waived. If you are a consumer, you may have additional rights under state or federal law that cannot be waived by this policy. This policy describes Bradley F. Matera’s standard practices and does not override any statutory consumer protection rights.